The Operating System for
Retail Compliance.
Retail.Uptime bridges the gap between physical stores and digital management. It is a closed-loop ecosystem connecting Head Office strategy with on-the-ground execution.
The Store "Digital Twin"
We don't just log jobs; we map your entire estate. Every physical store has a corresponding digital profile that acts as the single source of truth for compliance.
Document Repository
Instant access to Lease Agreements, Floor Plans, and Safety Certificates per site.
Contact Matrix
Automated routing to the specific Regional Manager and Store Manager for that location.
The "Watchdog" Engine
Manual follow-ups are a thing of the past. Our SLA engine monitors every ticket against the 7-day resolution promise, automatically flagging risks before they become breaches.
1. SLA Countdown
The moment a quote is approved, a 168-hour (7-day) timer begins. Visual indicators on the dashboard change color as deadlines approach (Green → Amber → Red).
2. Smart Routing
The system distinguishes between "Routine Maintenance" and "Specialist Repairs," dispatching the correct team without human intervention.
3. Geo-Fenced Validation
Contractors cannot "Start Job" unless their GPS coordinates match the store location. This prevents ghost-billing and ensures attendance.
Audit-Ready Evidence
Trust is good; proof is better. Our system forces a standardized workflow that generates audit-proof documentation for every single interaction.
- Mandatory Photographic ProofTechnicians must upload "Before" and "After" photos to close a job.
- Automated PDF GenerationThe system compiles data into a branded PDF report available for instant download.
Technical Specifications
Built on modern, secure cloud infrastructure.
Enterprise Security
Role-based access control (RBAC) and encrypted data transmission.
Cloud Native
Hosted on a Cloud infrastructure platform for 99.9% uptime reliability.
PWA Technology
Works on any device (iOS, Android, Desktop) without app store downloads.
Data Export
Full ownership of your data with CSV/Excel exports for internal BI tools.