Reactive Maintenance
When a fixture breaks, your brand suffers. We've built an "Uber-style" dispatch engine that eliminates the delay between "Reporting" and "Repairing."
The 7-Day Guarantee
Our SLA engine automatically flags jobs that are at risk of breaching the 7-day resolution promise. No more "I forgot" or "It fell through the cracks."
GPS-Verified Attendance
Contractors cannot check in unless they are physically at the store. This eliminates "ghost calls" where travel is billed but no work is done.
The Old Way vs. Retail.Uptime
- ❌ Emailed Spreadsheets
- ❌ "I'll get to it soon"
- ❌ No proof of work
- ❌ Manual Invoicing
- ✅ Live Dashboard
- ✅ 7-Day Hard SLA
- ✅ Geo-Fenced Proof
- ✅ Automated Billing
The "Digital Twin" Protocol
Most retailers don't know what they own. We create a digital profile for every single store, acting as a central repository for the "DNA" of that location.
Asset History
Every fixture is tagged. Scan a QR code to see its entire maintenance lifecycle and repair costs.
Static Documents
Store Leases, Landlord Contacts, and Compliance Certificates are stored permanently against the site profile.
Annual Touch-Up Kits
Track exactly when consumable maintenance kits were issued to stores to ensure budget adherence.
Compliance Audits
Force standardized checklists for Fire, Health & Safety, and Brand Consistency.
Campaign Rollouts
Launching a new seasonal campaign across 400 stores? Retail.Uptime allows you to manage bulk installations with the same precision as a single repair.
- Batch Job Creation: Upload a spreadsheet to create 400 jobs instantly.
- Live Progress Map: Watch the campaign turn "Green" on a map as stores are completed.
- Exception Reporting: Instantly see which 5 stores failed installation and why.
Summer Promo Rollout
Campaign ID: SUM-26 | National
Why Retail.Uptime is different.
Most platforms are just software. We are a managed service. Retail.Uptime is powered by Impact Retail Display, meaning real humans monitor the dashboard to ensure the software's promises are kept.
Software + Service
You don't just get a login; you get an Ops Team that manages the alerts for you.
Proprietary Network
Access our pre-vetted network of 50+ specialized retail contractors across South Africa.
Zero Integration Tax
We don't need to plug into your ERP to work. We can run standalone or integrated.